Privacy Policy
Last updated 2026-06-13 · NeonStreamLab · Spain
1. What we collect
We collect your email address (for orders, downloads and optional marketing), order details, and limited technical data needed to deliver downloads securely. Payments are processed by Stripe; we never store your card details.
2. How we use it
To fulfill and deliver your orders, send order confirmations and download links, provide account access, and - where you opted in - send occasional product updates. You can unsubscribe at any time.
3. Processors
We use Stripe (payments), Resend (email delivery), Cloudflare (hosting, CDN and R2 file storage), a PostgreSQL database, and the analytics/advertising partners described in section 4 (Google Analytics, TikTok and Pinterest). These providers process data only to deliver the service or, for the analytics/advertising partners, to measure traffic and serve ads as described below.
4. Analytics & advertising
With your consent, we use Google Analytics (GA4) to understand how visitors use the site (pages viewed, traffic sources, general location) so we can improve it. We also use advertising and measurement tools from TikTok and Pinterest (the TikTok Pixel/Events API and the Pinterest Tag/Conversions API) to understand how our ads perform and to show relevant ads. These tools set cookies and receive technical data (such as pages viewed, items added to cart, and purchases) - and only load after you accept cookies via our consent banner. To measure conversions more accurately, we may share a hashed (irreversible, SHA-256) version of your email address and similar identifiers with TikTok and Pinterest, known as Advanced Matching / Enhanced Match. We never share your raw email, name, or payment details for advertising. You can decline these cookies on our banner, opt out of personalised ads in your TikTok and Pinterest account settings, and manage cookies via your browser.
5. Your rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We retain order records as required for tax and accounting.
6. Contact
For any privacy request, email us and we'll respond promptly.
Questions? Email support@neonstreamlab.com.